IAPHL Community Manager

Job Type
Full Time
Job ID
Date Posted
Arlington, VA
Company Information
John Snow Research and Training Institute, Inc

Founded in 2007, the International Association of Public Health Logisticians (IAPHL) is a global community of practice that promotes the professional development of people working in public health supply chain management. IAPHL is dedicated to improving public health supply chain management (SCM) and commodity security by promoting the professional development of public health logisticians. The association supports logisticians worldwide by providing a community of practice where members can network, exchange ideas, and improve their professional skills.

IAPHL has grown remarkably from an initial listserv created for 30 alumni from a training held in South Africa for a USAID-funded JSI project, to a membership of over 6,500 members in 140 countries as of October 2019. It attracts members from the global levels (including funders such as USAID, UNICEF, UNFPA, WHO, GAVI, and the Global Fund) all the way to the facility level in many countries. Thanks to collaborative efforts undertaken since 2013, and the rich online discussions that have resulted, IAPHL’s network has expanded to include people working in specialized areas such as vaccine supply chains and humanitarian assistance. IAPHL is widely recognized in the global health supply chain community as the premier community of practice in the sector.

JSI seeks to fill the position of IAPHL Community Manager (CM). This is a full-time position based in Arlington, Virginia.

The CM will support the part-time Executive Director in managing the IAPHL membership and the social media needs of the association. Specifically, the CM’s responsibilities include the following:

Social Media and Website:
– Oversee, write, edit, and format print and online content, such as blogs, reports, case studies, and other promotional resources to feature IAPHL.
– Develop, implement, and manage the IAPHL social media strategy
-Manage and oversee social media content for Facebook, Twitter, and LinkedIn, keeping IAPHL relevant and in the conversation.
– Stay up to date with the social media best practices and technologies
-Create, produce, and manage high-quality content for the IAPHL website. This includes adding documents to the resource library, adding news items, drafting blogs, updating member spotlights, etc.
– Regularly check and track content for accuracy on the IAPHL website
-Conduct ongoing monitoring and evaluation of project knowledge management efforts, using Google Analytics, surveys, and other tools. This involves creating and tracking social media, web, and e-news analytics to better promote the association, gain more followers, and engage those followers

Listserve and Member Management:
-Approve and welcome new members ensuring certificates of membership are sent
-Respond to individual queries from the IAPHL email address and the listserv
-Ensure that certificates of membership are sent to members as they join
-Update and save the member list and the membership summary information accordingly
-Develop, disseminate, and monitor results of the online annual member survey
-Write-up an analysis report on the annual survey results to be applied to future program activities
-Regularly review, edit, and approve messages posted to the IAPHL listserv
-Post messages on behalf of the IAPHL team to the listserv
-Work with the listserv carrier to address any need for information or new programming
-Export monthly data and maintain user statistics
-Prepare moderated discussion summaries
-Schedule and take notes at all IAPHL meetings
-Provide logistical support to sponsored members going to conferences

Strategy and business development
-With the Executive director, periodically review strategy to ensure community achieves its intended objectives
-Support fundraising efforts, including contributing to proposals to funders and facilitating sponsorships

● Bachelor’s degree and at least 4 years of work experience in the field of social media, international health, supply chain, or communications coordination experience. Master’s degree an advantage. ● Excellent writing and editing skills for a variety of mediums with a high attention to details. Proficiency in French or Spanish a plus. ● Avid user of social media across key channels including Facebook, Twitter, and LinkedIn with an understanding of analytics tools and a deep understanding of how major social media platforms function and how best to strategically use them to promote the association. ● Familiarity with web design, content management systems, and publishing ● Experience in community management an advantage ● Understanding of knowledge management and on adopting, adapting, and applying knowledge to work more effectively. ● Experience in international development and/or global health; knowledge of international programs, strategies, donors and organizations advantageous. ● Excellent interpersonal and public communication skills, organizational skills, with a problem-solving attitude and as a self-starter who works both independently and as a collaborative team player. ● Proficiency in MS Office Suite, including Excel ● Experience with USAID and/or other donor agencies a plus.
Apply on-line at https://www.jsi.com/JSIInternet/Careers